What is better Five9 or Convoso? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, Five9 received 8.6 points, while Convoso gained 8.3 points. At the same time, for user satisfaction, Five9 scored 91%, while Convoso scored 92%.
Specifics of their characteristics, tools, supported platforms, customer support, and more are given below to give you a more precise comparison. Don’t forget to choose only the features that you need so you don’t waste cash for features that are unnecessary.
Our experts made sure to prepare reviews of all popular Call Center Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, JustCall, Freshdesk Contact Center.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
You should pay attention to the fact that even though both Five9 and Convoso may offer an outstanding set of features every software may be designed for a different company size. If you are comparing features you may want to focus on a company type they are meant for. Some elements could scale up efficiently for big enterprises but if you have a small or medium company it’s often better to stay away from paying for customized features that you may never have a chance to use.
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