What is better eDesk or ManageEngine ServiceDesk Plus? Different organizations want different types of Help Desk Software. To understand well which one meets your needs, consider comparing various solutions feature by feature including their conditions and pricing. Similarly, you will get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: eDesk (8.0) vs. ManageEngine ServiceDesk Plus (8.7) for all round quality and usefulness; eDesk (100%) vs. ManageEngine ServiceDesk Plus (100%) for user satisfaction rating. Check out their high and weak points and see which software is a better choice for your company. An effective, simple way is to list the strengths and weaknesses of both solutions side by side and check which app comes on top.
We know that not all companies have the time to test dozens of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Almost as essential as functionalities and client support quality are pricing options offered by eDesk and ManageEngine ServiceDesk Plus. While cost should not be a deciding element it’s without a doubt an important thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up when your company develops. Be sure that you don’t choose pricing plans that have complex functionalities that you won’t find useful and always try to contact with the vendor directly because big companies can often count on more affordable prices. You should also try out a free trial or demo of every product to spend at least some time working with it. It’s a useful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it’s like to work with eDesk and ManageEngine ServiceDesk Plus.
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