What is better eDesk or TeamSupport? A good way to find the right Help Desk Software product for your company is to match the solutions against each other. Here you can compare eDesk and TeamSupport and see their functions compared thoroughly to help you decide on which one is the superior product.
Also, you can review their overall ratings, for instance: overall score (eDesk: 8.0 vs. TeamSupport: 9.1) and user satisfaction (eDesk: 100% vs. TeamSupport: 99%). Examine their differences and similarities and see which one outperforms the other. Similarly think about how your business will look like in the future; will your business outgrow the app in the next 3-5 years?
People who are pressed for time or would like to get a Help Desk Software recommendation from our experts may want to take a look at these top choices for the current year: Freshdesk, Salesforce Service Cloud, Zendesk.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Almost as essential as features and user support quality are pricing packages given by eDesk and TeamSupport. Even though price should not be the sole element it’s surely an important thing to think about. You should expect a flexible pricing plan that can be matched with your company size and effortlessly scaled up every time your team develops. Make sure you don’t choose packages that include extra functionalities that you won’t find useful and always make an effort to contact with the vendor directly because big companies can usually count on discounts. You should also check out a free trial or demo of each product to spend at least some time using it. It’s a helpful experience that doesn’t need you to spend any money and gives you a reliable overview of what it feels like to work with eDesk and TeamSupport.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
