What is better eDesk or ScreenConnect? Buying the perfect Help Desk Software product is all about cross-checking various solutions and determining the top application for your specific needs. Our exclusive system provides you with a fast look at the general rating of eDesk and ScreenConnect. For general quality and performance, eDesk scored 8.0, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, eDesk earned 100%, while ScreenConnect earned 96%.
Below you can also look at their features, terms, plans, etc. to determine what application will be more appropriate for your needs. An important element to check is if the software allows you to enable and disable restrictions on different types of users to protect any confidential corporate data.
Currently, the most popular solutions in our Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which app will work best for your business it might be a good idea to examine each service’s social metrics. Such metrics are usually a way to see how popular a given service is and how large is its online presence. For example eDesk Twitter account has currently 76 followers. At the same time ScreenConnect Twitter is followed by 15200 users.
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