What is better eDesk or ScreenConnect? With different functions, pricing, terms, and more to evaluate, finding the right Help Desk Software for your business is challenging. Nevertheless making use of our system, it is simple to match the functions of eDesk and ScreenConnect including their general score, respectively as: 8.0 and 9.0 for overall score and 100% and 96% for user satisfaction.
You can also review them feature by feature and find out which application is a more suitable fit for your business. Keep in mind to use a trial version first prior to opting in for a plan to experience how the software performs in real setting.
Currently, the most popular solutions in our Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you select a solution that you think will work best for your company you shouldn’t simply focus on what experts have to say about it. In many cases personal experience with the app may be different, depending on specific preferences and work processes. This is why in our reviews we also give our User Satisfaction Rating for each solution to give you a quick impression of how real users of eDesk and ScreenConnect estimate their experience with the software. Our algorithm is built around complex analysis of product mentions on other websites, social networks as well as blogs, so you are going to get a full and credible landscape of what other users think about every product. In this example eDesk has a total satisfaction rating at 100% while for ScreenConnect 96% of people say they had an enjoyable experience with it.
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