What is better eDesk or ScreenConnect? Today’s businesses require the best Help Desk Software product to keep on being competitive. On this page we help you with buying the right product, by allowing you to evaluate eDesk and ScreenConnect down to the very details of their individual functions.
You can even check our general scoring values, which rate the software all round quality and performance. eDesk got a 8.0 score, while ScreenConnect has a score of 9.0. Likewise, you can compare their general user satisfaction rating: 100% (eDesk) against 96% (ScreenConnect). Remember to choose the solution that best addresses your top needs, not the application with a lot of features.
In the event you would like to quickly locate the more reliable Help Desk Software according to our review team we advise you check out the following services: Freshdesk, Zendesk, Salesforce Service Cloud.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Help Desk Software will manate to cater to all the requirements of a company. While core functionalities of eDesk and ScreenConnect are obviously a priority you should also thoroughly explore the integrations provided by each app. In many cases you will already be working with some other B2B software in your company and it’s always better to opt for apps that integrate well with one another. If you do that you will be able to guarantee a smooth transfer of data between your teams and apps, which can considerably reduce time devoted to migrating between one app and the next.
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