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Compare eDesk vs PHC Service FX

What is better eDesk or PHC Service FX? When scouting for the ideal Help Desk Software for your organization it is suggested that you assess the characteristics, rates, and other crucial details concerning the product and vendor. Here, you can check the parallels and distinctions between eDesk (overall score at 8.0 and user satisfaction at 100%) and PHC Service FX (overall score at 6.7 and user satisfaction at 99%).

You can also look at their unique details, for example tools, plans, costs, conditions, etc. Similarly, analyze the terms thoroughly for information on extra charges, such as, installation, separate helpdesk support, upgrade fees, cloud storage fees, and other similar charges.

We are aware that not all people have the time to scrutinize a wide range of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $69

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Centralized Inbox For All Integrations
  • Customer Sidebar
  • Real-Time, Dynamic Dashboards
  • Intelligent Routing
  • AI-Powered Ticket Response
  • Feedback Management
  • SLA Management
  • Auto Translate
  • Snippets and Templates
  • Autoresponder
  • Filters
  • Labels
  • Reporting
  • Invoice Generator
  • Ticket Assignation
  • Live Chat

Pricing Info

eDesk offers the following basic and enterprise pricing packages:

eDesk Essential – $85/user/month or $69/user/month (Annual Billing)

  • Up to three channels
  • Up to three users
  • Consolidation of tickets from your three channels
  • Smart Ticket Allocation
  • Single view of customer, product & order details
  • Dashboard overview of sales and response performance
  • Integrated marketplace SLAs
  • Auto-responders
  • Snippets & Templates
  • Labels & Rules
  • Collision detection
  • User permissions
  • Invoice-generator
  • Email support

eDesk Unlimited – $125/user/month or $99/user/month (Annual Billing)

  • All eDesk Essential features
  • AI-assisted responses
  • Chat Widgets
  • Feedback Management
  • Phone support

eDesk Unlimited+ – $195/user/month or $159/user/month (Annual Billing)

  • All eDesk Unlimited features
  • API integration
  • Auto-translation
  • Enterprise Reporting
  • 24×7 Agent support
  • Dedicated account manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Simple Tire, DOMU Brands

Integrations

eDesk integrates with the following business systems and applications:

  • Amazon
  • eBay
  • Allegro
  • Fnac
  • Walmart
  • Magento
  • Shopify
  • Bigcommerce
  • WooCommerce
  • Brightpearl
  • Channel Advisor
  • Linnworks
  • Skubana
  • Twitter
  • Facebook
  • Email Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive customer help desk that is totally designed and geared for e-commerce.

Company Email

support@edesk.com

Contact No.

Company's Address

xSellco Limited
Two Haddington Buildings
Dublin
Ireland

NOAWARDS
YET

SmartScore™

OUR SCORE 6.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from £17.51

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • fast and reliable support
  • use of one email for better management and organization
  • Immediate access to customer requests and ticket status
  • Delegate requests for faster response and resolution time
  • Determine shifts and trends with customer analytics
  • Manage your customer service requests

Pricing Info

Here are the PHC Service FX cost details:

PHC Service FX comes with three plans that cater to varying help desk needs of your organization.

Free. A great option if you want to test drive PHC Service FX and see how it can benefit your enterprise. The free version carries varying features depending on which type of service you opt to use – the Net Edition and the Max Edition. The Net Edition is specifically created for small companies while the Max Edition comes with all the features and great for medium to large companies who want to know the true benefits of PHC Service FX.

Net Edition.
This help desk bundle carries a price tag of £210.10 annually or £17.51 per month if you opt to pay on a monthly basis. The package is set for one user and a database of 500 MB. Additional user is £11.9 and 500 MB at £6.3. Features include: customer management; assign requests automatically; custom support email; email alerts; and quick dialogues.

Max Edition. £351.74 annually or £29.31 per month. Includes one user + 500 MB database; additional user is £23 and 500 MB at £6.3. Includes Net Edition features plus: access control; mandatory fields; search engine; and user fields.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sunnergetic, Wiz Interactive, Gumelo

Integrations

The API of PHC FX

With PHC Engine FX all users of PHC FX will have their external applications integrated with their software. This will keep you and your company in sync with market needs.

PHC FX Developer Partners are responsible for all developments that make our Customers fast and agile.

Database security is a PHC FX system priority. And that is why our system architecture only allows previously authorized accesses by their users.

If you already are a Customer and need to have an API developed, contact a PHC FX Developer Partner. They are there to put you in full throttle.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An innovative business software with a unique user experience.

Company Email

Contact No.

Company's Address

Suite LP23252 Lower Ground Floor, 145-157 St John Street. London EC1V 4PW

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

In case you continue having doubts about which software will perform best for your company it may be a sound idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular every product is and how big is its online presence. For example, in case of Facebook eDesk has 15 likes on their official profile while PHC Service FX profile is liked by 3288 people.

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