What is better eDesk or PHC Service FX? Today’s businesses seek the best Help Desk Software product to remain competitive. On this page we help you with buying the best tool, by allowing you to compare eDesk and PHC Service FX down to the very details of their individual modules.
You may also examine our general scoring values, which rate the software all round quality and performance. eDesk got a 8.0 score, while PHC Service FX has a score of 6.7. Likewise, it is possible to compare their general user satisfaction rating: 100% (eDesk) against 99% (PHC Service FX). Remember to select the solution that best addresses your most urgent needs, not the software with the higher number of features.
At the moment, the best products in our Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
PHC Service FX comes with three plans that cater to varying help desk needs of your organization.
Free. A great option if you want to test drive PHC Service FX and see how it can benefit your enterprise. The free version carries varying features depending on which type of service you opt to use – the Net Edition and the Max Edition. The Net Edition is specifically created for small companies while the Max Edition comes with all the features and great for medium to large companies who want to know the true benefits of PHC Service FX.
Net Edition. This help desk bundle carries a price tag of £210.10 annually or £17.51 per month if you opt to pay on a monthly basis. The package is set for one user and a database of 500 MB. Additional user is £11.9 and 500 MB at £6.3. Features include: customer management; assign requests automatically; custom support email; email alerts; and quick dialogues.
Max Edition. £351.74 annually or £29.31 per month. Includes one user + 500 MB database; additional user is £23 and 500 MB at £6.3. Includes Net Edition features plus: access control; mandatory fields; search engine; and user fields.
With PHC Engine FX all users of PHC FX will have their external applications integrated with their software. This will keep you and your company in sync with market needs.
PHC FX Developer Partners are responsible for all developments that make our Customers fast and agile.
Database security is a PHC FX system priority. And that is why our system architecture only allows previously authorized accesses by their users.
If you already are a Customer and need to have an API developed, contact a PHC FX Developer Partner. They are there to put you in full throttle.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sunnergetic, Wiz Interactive, Gumelo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An innovative business software with a unique user experience.
It may not always be sufficient to just compare eDesk and PHC Service FX against one another. While useful functionalities, cost and user comments are all important and should be included when making a final choice, you should also take a look at the recognition and awards won by each app. Frequently a less dominant solution may turn out to be a great choice that was distinguished with industry awards such as our Exceptional Customer Support Award which reveals that in spite of smaller market popularity it’s a worthy rival to the services that dominate the market.
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