What is better eDesk or NinjaOne (Formerly NinjaRMM)? Comparing eDesk and NinjaOne (Formerly NinjaRMM), you can easily see which Help Desk Software product is the more suitable choice. This ensures that your business will be able to choose most productive and effective program. You can check the specifics, like available tools, costs, plans offered by each vendor, offer conditions, and many more
We also let you check their total scores to know which one appears to be more suitable. eDesk has 8.0 points for overall quality and 100% rating for user satisfaction; while NinjaOne (Formerly NinjaRMM) has 8.6 points for overall quality and 93% for user satisfaction. Likewise, you can also assess which software company is more credible by sending an email inquiry to the two companies and find out which one replies without delays.
If you need to quickly locate the best Help Desk Software according to our review team we suggest you examine these products: Zendesk, Freshdesk, Salesforce Service Cloud.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
No Help Desk Software will be perfect enough to cover all the requirements of a company. While core features of eDesk and NinjaOne (Formerly NinjaRMM) should matter you should also thoroughly explore the integrations offered by a given service. In many cases you will already be working with other types of SaaS software in your company and it’s definitely more beneficial to choose products that integrate well with one another. With that approach you can be certain of an effortless exchange of information between your teams and services, which can considerably reduce time devoted to migrating between one app and the next.
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