What is better eDesk or NinjaOne (Formerly NinjaRMM)? If you’re experiencing a hard time picking the right Help Desk Software product for your needs, try to do a comparison of the available software and see which tool offers more benefits. For instance, here you can assess eDesk (overall score: 8.0; user rating: 100%) vs. NinjaOne (Formerly NinjaRMM) (overall score: 8.6; user rating: 93%) for their overall performance.
You can even see which one provides more features that you need or which has better pricing plans for your current situation. Using a clear table to evaluate their features will significantly boost the chances of finding the right product for your company. Pay attention to other aspects of the software for example intuitiveness, adaptability, scalability, and pricing plans.
People who want to save some time or need a Help Desk Software suggestion from our team might want to take a look at these top choices for this year: Salesforce Service Cloud, Freshdesk, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
No Help Desk Software will be able to cater to all the needs of a specific team. Even though key functionalities of eDesk and NinjaOne (Formerly NinjaRMM) should matter you should also thoroughly explore the integrations supported by a given software. Quote frequently you will already be working with some other B2B software in your company and it’s definitely wiser to go with services that integrate well with one another. That way you will be able to ensure a smooth exchange of information between your teams and apps, which can significantly reduce time devoted to migrating between one service and the other.
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