What is better eDesk or Vivantio? Today’s corporations seek the top Help Desk Software product to stay competitive. On this page we help you with choosing the right product, by allowing you to evaluate eDesk and Vivantio down to the very details of their individual functions.
It's also possible to check our general scoring values, which rate the software overall quality and performance. eDesk got a 8.0 score, while Vivantio has a score of 8.4. Likewise, you may compare their general user satisfaction rating: 100% (eDesk) against 93% (Vivantio). Bear in mind to opt for the solution that best answers your top priorities, not the solution with the higher number of features.
At this time, the top services in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
All the data, details and opinions that we presented in this table were taken from official company sites, promotional resources available online, real-life experience from real users as well as our own direct use of each app by an expert. We do our best to extensively test every service, so we not only examine it ourselves, but we also compare our results with experiences of other members from the B2B community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
