What is better Deskun or ProProfs Help Desk? When you need an efficient Help Desk Software product for your organization you need to invest time and examine a wide range of alternatives. It doesn’t have to be complicated, and can be as simple as matching their features in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can check Deskun’s overall score of 8.0 and compare it against ProProfs Help Desk’s score of 8.5; or Deskun’s user satisfaction level at 100% versus ProProfs Help Desk’s 100% satisfaction score.
The contrast will allow you to identify the pros and cons of each software, and decide which matches your requirements better. Beyond the rich features, the software that is easy to understand and use is always the better choice.
At this time, the best services in our Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
No Help Desk Software will be perfect enough to cover all the needs of a specific team. Though main features of Deskun and ProProfs Help Desk should matter you should also carefully study the integrations supported by a given product. Quote frequently you will already be making use of other types of SaaS software in your company and it’s much more beneficial to go with products that integrate well with each other. That way you can be certain of a reliable exchange of information between your teams and services, which can really reduce time spent on migrating between one service and the other.
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