What is better Deskun or Vivantio? When looking for the appropriate Help Desk Software for your firm it is suggested that you review the features, rates, along with other critical data concerning the product and vendor. Here, you can check the similarities and differences between Deskun (overall score at 8.0 and user satisfaction at 100%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
You may also check out their particulars elements, like tools, plans, costs, terms, etc. Similarly, read the terms closely for information on hidden costs, such as, setup cost, separate support plan, upgrade fees, cloud storage fees, and others.
Our experts made sure to review all popular Help Desk Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be enough to simply compare Deskun and Vivantio against one another. Although reliable functionalities, cost and customer comments are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards won by each app. In many cases a less known app may turn out to be an excellent choice that was distinguished with B2B awards such as our Great User Experience Award which proves that regardless of smaller market presence it’s a significant rival to the services that rule the market.
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