What is better Deskun or Intercom? If you wish to have a quick way to decide which Help Desk Software product is better, our proprietary method gives Deskun a score of 8.0 and Intercom a score of 8.9 for overall quality and performance. Furthermore, Deskun is rated at 100%, while Intercom is rated 96% for their user satisfaction level.
You can also examine their product details, such as functions, tools, options, plans, pricing, and much more. Find out if the software lets you to customize a few of its workflows to make sure the software matches your own business procedures.
Right now, the most popular solutions in our Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
It may not always be enough to just compare Deskun and Intercom against each other. While useful features, cost and user experience are all important and should be taken into account when making a final decision, you should also check out the recognition and awards won by each software. Frequently a less dominant software may turn out to be a great choice that was a winner of many SaaS awards such as our Great User Experience Award which reveals that regardless of lesser market popularity it’s a significant contender to the solutions that dominate the market.
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