ManageEngine ServiceDesk Plus
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Email Support
- Live Chat Setup
- Messenger Integration
- Ticket Queues
- Auto Replies
- Shared Mailbox
- Ticket Locking
- Snooze
- Notes
- Group Management
- Filter and Search
- Message and Templates
- Ticket History
- Prioritization
- Mail Tracking
- Task Assignment
- Send Later
Pricing Info
Pricing Info
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Integrations
Integrations
Deskun integrates with the following business systems and applications:
- Gmail
- Facebook Messenger
- Viber
- Skype
- VK
- Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Company Email
support@deskun.com
Contact No.
Company's Address
Goncharnaya 10
Saint-Petersburg 193020
Russia
Deskun Comparisons
Popular Deskun Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multi language support coupled with smooth API integration
- Solid Knowledge Base
- Self Service Portal with password security
- Modifiable help desk system
- Service Level Agreements
- Flexible ticket management
- Mobile support compatibility with iPhone, iPad, and Android apps
- Multiple channel support
- Flexible out-of-the-box integrations with 3rd party apps
- Easy & effective asset management
- Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
- Cloud
- starts from $10/tech/month billed annually or $12/month billed monthly
- Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
- On-Premise
- starts from $120/tech billed annually
- Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
- Cloud
- starts from $21/tech/month billed annually or $23/month billed monthly
- starts from $45/month or $495/year – 2 techs and 250 nodes
- On-Premise
- starts from $248/tech billed annually
- starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
- Cloud
- starts from $50/tech/month billed annually or $58/month billed monthly
- starts from $115/month or $1,195/year – 2 techs and 250 nodes
- On-Premise
- starts from $598/tech billed annually
- starts from $1,195/year – 2 techs and 250 nodes
Add-ons
- Service Catalog – $1,195/year available for Standard and Professional plans
- Problem Management – $1,195/year available for the Professional plan only
- Project Management – $1,195/year available for Standard and Professional plans
Integrations
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
- Social IT
- WAN RTT Monitor
- 3D Datacenter Floor
- Cisco
Plug-Ins
- Oracle
- Sybase
- NCM
- Cassandra
- Windows Azure
- NetFlow
- SAP
- Websphere
- Amazon
- Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Company Email
support@servicedeskplus.com
Contact No.
Company's Address
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
ManageEngine ServiceDesk Plus Comparisons
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In the event you continue having second thoughts about which solution will be best in your case it might be a sensible idea to examine each service’s social metrics. These metrics are quite often a sign of how popular every service is and how wide is its online presence.For instance, if you analyze Deskun LinkedIn page you’ll see that they are followed by 21 people. In case of ManageEngine ServiceDesk Plus the volume of followers on their LinkedIn page is 3941.
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