What is better Deskun or Samanage? If you’re experiencing a tough time choosing the right Help Desk Software product for your circumstances, it’s a good idea to compare the available software and find out which solution offers more benefits. In particular, here you can compare Deskun (overall score: 8.0; user rating: 100%) vs. Samanage (overall score: 8.9; user rating: 98%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to match their features will significantly increase the likelihood of obtaining the best product for your company. Take a closer look at other factors of the software such as ease-of-use, flexibility, scalability, and pricing terms.
We know that not all people have enough time to examine a wide range of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
No Help Desk Software will be perfect enough to cater to all the needs of a business. Even though main features of Deskun and Samanage are important you should also carefully study the integrations offered by a given product. Quote frequently your team will already be using some other B2B software in your company and it’s definitely better to select apps that integrate well with each other. If you do that you can ensure an effortless exchange of data between your teams and software used, which can considerably reduce time spent on migrating between one software and the other.
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