What is better Deskun or ScreenConnect? Comparing products for the top Help Desk Software doesn't have to be difficult. On our review platform, it is possible to match Deskun and ScreenConnect and quickly evaluate their unique elements. We allow you to examine their uniqe benefits, supported devices, support service, pricing, terms, and more.
You can even compare their overall score (8.0 for Deskun vs. 9.0 for ScreenConnect) and overall customer satisfaction level (100% for Deskun vs. 96% for ScreenConnect). Take your time and review your best alternatives and discover which one is best for your company. Similarly, you have to check the software vendor’s credibility; can they be relied upon and will they still be around in the future?
Our experts made sure to review all popular Help Desk Software products available on the market, but among them these three caught our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you research different Help Desk Software services you shouldn’t simply study their list of features and offered pricing plans. Keep in mind the product should be meeting your standards and business so the more flexible their offer the better. Explore which OSes are supported by Deskun and ScreenConnect and make sure you will get mobile support for whichever devices you use in your company. You should also learn which languages and countries are supported, as this could be a deal breaker for many companies.
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