What is better CustomerSuccessBox or RichRelevance? The best Customer Experience Management Software is a solution that can deal with your company’s specific needs. It is possible to find which choice is best suited for your industry if you review several products before you decide which one is the best.
As an example, CustomerSuccessBox and RichRelevance are scored at 8.6 and 8.5, respectively, for all round quality and performance. Similarly, CustomerSuccessBox and RichRelevance have a user satisfaction rating of 95% and 100%, respectively, which indicates the general feedback they get from customers. Better yet, talk to an existing user of the software and ask for their opinion about the application in question.
Our team put a lot of effort to review all popular Customer Experience Management Software products available out there, but among them these three deserved our special attention: Smartlook, Alchemer, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
RichRelevance integrates with the following applications:
Accenture
Diginetica
Openmind
Bluefoot
Cnet
Empathy Broker
Criteo
Now Interact
Thoughspot
Nielsen
Amplience
Baazavoice
Baazarvoice
Gigya
Janrain
Oracle
Softbank
Thousandeyes
The Cocktail
Digia
Obase
Salesforce
Hybris
IBM
Magento
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bubbleroom, ShopDirect, HP
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading, cloud-based omnichannel personalization platform built to help Retailers, B2B, financial services, travel and hospitality, and branded manufacturers personalize their customer experiences.
When you choose a solution that you believe will be an actual asset for your team you shouldn’t just limit yourself to what reviewers have to say about it. Quite frequently personal experience with the app may change, depending on your own goals and needs. That’s why in our reviews we also provide our User Satisfaction Rating for each service to give you a reliable overview of how real users of CustomerSuccessBox and RichRelevance estimate their experience with the product. Our algorithm is built around complex analysis of product appearances on other websites, social networks and blogs, so you will get a complete and credible picture of what other people think about every software. In this case CustomerSuccessBox got a total satisfaction rating at 95% while for RichRelevance 100% of users claim they had a positive experience with it.
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