What is better Customer Thermometer or Kommunicate? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Customer Thermometer attained 7.6 points, while Kommunicate earned 8.7 points. Meanwhile, for user satisfaction, Customer Thermometer scored N/A%, while Kommunicate scored 96%.
Specifics of their features, tools, supported platforms, customer support, and more are available below to provide you with a more correct comparison. Remember to choose only the tools your business requires to avoid wasting cash for features that you won’t be using.
People who don't have much time or would like to get a Customer Support Software suggestion from our experts may want to try out these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
You shouldn’t expect just a broad array of useful tools and scalable pricing from a credible Customer Support Software. Almost as important as main features is a quality customer support. You want to make sure that if you have any questions about Customer Thermometer or Kommunicate, or you struggle with some problems, or maybe you’ll need to ask for a specific revision or functionality beneficial to your team you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. It’s also a major asset if you are able to enjoy individual training or at least an FAQ you can use.
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