What is better Customer Thermometer or Kommunicate? Different firms want different types of Customer Support Software. To learn which service meets your requirements, consider evaluating various solutions feature by feature including their conditions and costs. Similarly, you can get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Customer Thermometer (7.6) vs. Kommunicate (8.7) for overall quality and performance; Customer Thermometer (N/A%) vs. Kommunicate (96%) for user satisfaction rating. Analyze their high and weaker points and find out which software is a better choice for your company. An effective, simple tip is to note down the pros and cons of both services next to each other and find out which app has more benefits.
In case you you have to quickly identify the top Customer Support Software according to our review team we advise you examine these products: Zendesk, Freshdesk, Freshdesk Omni.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
Almost as crucial as features and customer support level are pricing plans made available by Customer Thermometer and Kommunicate. Even though price should not be the only factor it’s definitely an important thing to think about. You should try to find a flexible pricing package that can be adjusted to your business size and easily scaled up every time your business develops. Make sure you don’t opt for pricing plans that include complex tools that you won’t find useful and always make an effort to contact with the vendor directly because enterprises can frequently count on more affordable prices. You should also check out a free trial or demo of every software to spend at least some time using it. It’s a useful experience that doesn’t need you to pay any money and provides you with a reliable overview of what it feels like to work with Customer Thermometer and Kommunicate.
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