Oracle Service Cloud
NOAWARDS
YET
Pricing:
Starting from $29
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Email Thermometers
- Embedded Thermometers
- Email Thermometers
- Vast selection of customizable icons
- Create your own icons
- Real-Time Reporting Dashboards
- Custom Fields
- Customer Unhappiness Notifications
- Satisfaction Tracker
- Individual Performance Monitoring
- Timed and Reminder Blasts
- Real-Time Results Widgets
- Net Promoter Score
Pricing Info
Pricing Info
Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.
Runner – $29/month
- Powerful analytics & reporting
- Unlimited users
- League Tables
- Mobile alerts
- 50 credits per month
Jumper – $49/month
- Iincludes all Runner features plus:
- Outlook / Gmail signature buttons
- Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
- Net Promoter® Score
- Telephone support
- 200 credits per month
Flyer – $99/month
- All features plus 500 credits per month
Mach 1 – $159/month
- All features plus 1,000 credits
Enterprise Plan – Contact Customer Thermometer directly for pricing details
Integrations
Integrations
Customer Thermometer supports integrations with the following business systems and applications:
- Zendesk
- Outlook
- Desk.com
- Salesforce
- Autotask
- MailChimp
- Intercom
- Infusionsoft
- Gmail
- Administrate
- Aweber
- Microsoft Dynamics
- Kayako
- TeamSupport
- ConnectWise
- Sirportly
- ServiceCEO
- HappyFox
- Service Autopilot
- LiveAgent Support
- Zoho Support Shopify
- CampaignMonitor
- Maximizer CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Crowd Surge, Sonos, Australian Red Cross
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Customer Thermometer is a 1-click email feedback tool proven to reduce customer churn.
Company Email
Company's Address
76 Lincoln Road
Cressex Business Park
High Wycombe
Buckinghamshire
HP12 3RH
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Actionable insight reports
- Add-ins and custom code compatible
- Case management and guided resolution
- Complete customer profiles
- Compliance management
- Cross-channel customer interaction history
- Custom policy automation tool
- Customer intent + content matching
- Customizable and pre-built reports and dashboards
- DIACAP, NIST, HIPAA, FISMA compliant
- Email support, live chat, and virtual assistants
- Facebook experience builder
- Knowledgebase creation and management
- Multi-channel social brand monitoring
- Multiple customer self-service tools
- Offer personalized, tailored services/advice
- Open API
- PCI Certified Cloud, Government Cloud for DoD
- Service Level and Change Management
- Unified multi-channel support
Pricing Info
Call Oracle Sales for a quote.
Pricing Features
- Annual cancellation option
- Fixed price multi-year contract
- Flex up/down licensing / usage
- Flexible upgrade schedules
- Money back guaranteed SLAs
Oracle Service Cloud offers the following pricing packages:
Standalone Chat Dynamic Agent Desktop
- From $90/seat
- Analytics
- App Builder Experience Designer
- Chat
- Chat Incident (Case) and Service Contract Management
- Cloud Platform
- Core Solution Components
- Feedback Cloud Service – Chat Surveys
- Knowledge
Standard Dynamic Agent Desktop
- From $110/seat
- Analytics
- App Builder Experience Designer
- Core Solution Components
- Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
- Email Management Cloud Service
- Enhanced Cloud Platform
- Knowledge
- Multi-channel Incident (Case) and Service Contract Management
Enterprise Dynamic Agent Desktop
- From $140/seat
- Standard Edition
- Dynamic Agent Desktop including guided assistance
- Enhanced Cloud Platform
- Feedback
- Outreach
- Social Monitor
Enterprise Contact Center Dynamic Agent Desktop
- From $250/seat
- Enterprise Edition
- Chat
- Dynamic Agent Desktop including agent scripting and desktop workflow
- Enhanced Cloud Platform
- Product Registration
Integrations
Oracle Service Cloud offers open standard-based APIs to enable integration to your other systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, New Zealand Post, Air New Zealand, The University of Auckland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Oracle Service Cloud comprises Oracle's RightNow suite of products that facilitate social, web, and contact center customer services.
Company Email
Contact No.
Company's Address
Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065
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Every time you select a app that you are sure will work best for your team you shouldn’t only limit yourself to what professionals have to say about it. In many cases personal experience with the solution will vary, depending on your own goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each service to give you an immediate impression of how real users of Customer Thermometer and Oracle Service Cloud rate their contact with the app. Our algorithm is built around detailed analysis of product appearances on other sites, social networks as well as blogs, so you are going to receive a comprehensive and reliable landscape of what other clients think about each software. In this example Customer Thermometer has a total satisfaction rating at N/A% while for Oracle Service Cloud 100% of users claim they had an enjoyable experience with it.
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