What is better Kommunicate or Intervals? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your business. For overall product quality, Kommunicate earned 8.7 points, while Intervals earned 8.3 points. Meanwhile, for user satisfaction, Kommunicate scored 96%, while Intervals scored 98%.
Information regarding their characteristics, tools, supported platforms, customer support, plus more are available below to provide you with a more accurate review. Keep in mind to get only the features your company needs so as not to waste resources for functions that you won’t be using.
Our experts made sure to prepare reviews of all popular Customer Support Software services available on the market, but among them these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
Intervals is offered in seven different plans, each catering to a specific storage size and number of active projects. All plans come with a 30-day trial period. All plans include unlimited users except for the Lite plan. The pricing is different than other software and is more affordable since it is usage based instead of based on the number of people with a login.
When you choose a product that you are sure will be an actual asset for your team you shouldn’t simply limit yourself to what reviewers have to say about it. Very often personal experience with the solution may be different, depending on your own goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for each app to give you a reliable impression of how real users of Kommunicate and Intervals rate their contact with the service. Our system is built around complex analysis of product appearances on other websites, social media as well as blogs, so you are going to get a full and credible picture of what other people think about each software. In this example Kommunicate has a total satisfaction rating at 96% while for Intervals 98% of people say they had an enjoyable experience with it.
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