What is better CozTel or ScreenConnect? When selecting the ideal Customer Support Software for your enterprise it is suggested that you examine the features, pricing, as well as other crucial info concerning the product and vendor. Here, you are able to see the parallels and discrepancies between CozTel (overall score at 8.0 and user satisfaction at 100%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You can also check out their unique details, such as functions, plans, costs, terms, etc. Similarly, read the terms carefully for information on hidden costs, including, setup fees, separate helpdesk support, upgrade fees, cloud storage fees, and more.
As of now, the leading solutions in our Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you choose a software that you think will be an actual asset for your team you shouldn’t just limit yourself to what reviewers have to say about it. Very often personal experience with the service will vary, depending on your own goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each app to give you a quick impression of how actual users of CozTel and ScreenConnect rate their experience with the solution. Our algorithm is built around detailed analysis of product mentions on other sites, social networks and blogs, so you are going to obtain a full and credible overview of what other clients think about every product. In this case CozTel got a total satisfaction rating at 100% while for ScreenConnect 96% of users claim they had a positive experience with it.
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