What is better contactSPACE or Zendesk Chat? You have so many Customer Support Software options in today’s market that selecting the best product is often confusing. On our comparison page, it is simple to assess the tool, terms and conditions, available plans, and more details of contactSPACE and Zendesk Chat.
You can check their score (8.0 for contactSPACE vs. 8.5 for Zendesk Chat) and user satisfaction level (100% for contactSPACE vs. 100% for Zendesk Chat). The scores and ratings provide you with a solid idea how both of these software products perform. Moreover, find out if the application can integrate with existing business apps to ensure greater productivity.
Our team put a lot of effort to review all popular Call Center Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk Contact Center, Zendesk, JustCall.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
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Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
If you are still having doubts about which solution will perform best for your company it may be a sound idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular every product is and how wide is its online presence.For example, if you check contactSPACE LinkedIn account you’ll find out that they are followed by 364 users. In case of Zendesk Chat the number of followers on their LinkedIn page is 609.
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