What is better contactSPACE or Zendesk Chat? If you need to have a quick way to decide which Customer Support Software product is better, our exclusive algorythm gives contactSPACE a score of 8.0 and Zendesk Chat a score of 8.5 for total quality and performance. Furthermore, contactSPACE is rated at 100%, while Zendesk Chat is rated 100% for their user satisfaction level.
You can also review their product details, such as modules, tools, options, plans, prices, and more. Find out if the software can customize a few of its processes to make sure the app matches your own business workflows.
Our experts made sure to review all popular Call Center Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: JustCall, Freshdesk Contact Center, Zendesk.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
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Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
When you research various Customer Support Software software you shouldn’t just analyze their list of features and available pricing plans. Consider that the product must be meeting your needs and team so the more flexible their offer the better. Learn which platforms are supported by contactSPACE and Zendesk Chat and be certain you will get mobile support for whatever devices you work on in your company. You should also learn which languages and geographies are supported, as this might be a deal breaker for many businesses.
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