What is better contactSPACE or VIZOR? There are lots of Customer Support Software products out there right now. The ideal way to find out which one fits your needs best is to compare them side by side. For example, here you can examine contactSPACE and VIZOR for their overall score (8.0 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 98%, respectively).
Additionally, you can examine their functions and pricing terms as well as other useful facts below. When matching products be sure to check their related functions and mark their disparities to get a clearer picture of both deals. Likewise, remember to check secondary features including security, backup, intuitiveness, and helpdesk support.
Users who want to save some time or want a Call Center Software suggestion from our experts might want to investigate these top choices for this year: Zendesk, Freshdesk Contact Center, JustCall.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
No Customer Support Software will be able to solve all the needs of a business. Though key features of contactSPACE and VIZOR are obviously a priority you should also thoroughly examine the integrations supported by a given service. In many cases you will already be using some other B2B software in your company and it’s definitely better to choose services that integrate well with one another. With that approach you will be able to be certain of an effortless exchange of data between your teams and services, which can really reduce time spent on migrating between one app and the other.
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