What is better ConnectWise Control or NetHelpDesk? With a wide range of functions, pricing, details, and more to check, determining the best Help Desk Software for your organization is hard. But by using our system, it's easy to match the functions of ConnectWise Control and NetHelpDesk as well as their general rating, respectively as: 9.0 and 8.0 for overall score and 100% and 100% for user satisfaction.
You can also compare them feature by feature and see which program is a more suitable fit for your company. Remember to use a trial version first prior to subscribing to experience how the program works in practical situations.
At this time, the most significant products in our Remote Support Software category are: ScreenConnect, Zendesk, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
You should keep in mind that while both ConnectWise Control and NetHelpDesk may offer a reliable array of features every software could be created for a different company size. If you are analyzing various solutions you should focus on a company type they are meant for. Specific features might scale up well for huge enterprises but if you run a small or mid-sized company it’s often more sensible to refrain paying for advanced functionalities that you might never use.
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