What is better ConnectWise Control or InvGate Service Desk? You can use our scoring system to provide you with a general idea which Help Desk Software product is more suitable for your company. For overall product quality, ConnectWise Control earned 9.0 points, while InvGate Service Desk gained 8.7 points. At the same time, for user satisfaction, ConnectWise Control scored 100%, while InvGate Service Desk scored 100%.
Details about their unique elements, tools, supported platforms, customer service, etc. are given below to help you get a more accurate assessment. Keep in mind to purchase only the features that you need so as not to waste cash for functions that are unnecessary.
We did our best to prepare reviews of all popular Remote Support Software products that you can find out there, but among them these three caught our special attention: ScreenConnect, Zendesk, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Every time you pick a service that you think will work best for your team you shouldn’t simply limit yourself to what professionals have to say about it. In many cases individual experience with the product will vary, depending on your own preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for every app to give you an immediate impression of how real users of ConnectWise Control and InvGate Service Desk estimate their contact with the product. Our algorithm is based on advanced analysis of product mentions on other sites, social networks and blogs, so you are going to receive a complete and credible landscape of what other customers think about each solution. In this case ConnectWise Control got a total satisfaction rating at 100% while for InvGate Service Desk 100% of people express they had a positive experience with it.
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