What is better ConnectWise Control or Sellsy Helpdesk? If you want to have a quick way to decide which Help Desk Software product is better, our unique method gives ConnectWise Control a score of 9.0 and Sellsy Helpdesk a score of 7.3 for all round quality and performance. Furthermore, ConnectWise Control is rated at 100%, while Sellsy Helpdesk is rated N/A% for their user satisfaction level.
You can also compare their product details, including modules, tools, options, plans, pricing, and others. Find out if the application lets you to customize a few of its workflows to make sure the app matches your own business processes.
At the moment, the leading solutions in our Remote Support Software category are: Zendesk, Atera, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
It may not always be sufficient to simply compare ConnectWise Control and Sellsy Helpdesk against each other. Even though specific features, cost and user experience are all important and should be considered when making a final decision, you should also pay attention to the recognition and awards won by every software. In many cases a less popular software may turn out to be an excellent choice that was a winner of many SaaS awards such as our Experts’ Choice Award which shows that despite limited market popularity it’s a significant contender to the products that rule the market.
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