What is better ConnectWise Control or Sellsy Helpdesk? A great way to find the appropriate Help Desk Software product for your company is to match the solutions against each other. Here you can compare ConnectWise Control and Sellsy Helpdesk and see their capabilities compared in detail to help you decide on which one is the more effective product.
Similarly, you can examine their overall ratings, including: overall score (ConnectWise Control: 9.0 vs. Sellsy Helpdesk: 7.3) and user satisfaction (ConnectWise Control: 100% vs. Sellsy Helpdesk: N/A%). Check their varying features and similarities and discover which one outperforms the other. Likewise, anticipate the state of how your business will look like in the future; will your business outgrow the app in the next 3-5 years?
Our experts made sure to review all popular Remote Support Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Atera, Zendesk, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
All the data, facts and experiences that we presented in this analysis were collected from official company websites, promotional content available online, actual experience from real users as well as our individual hands-on use of every solution by an expert. We pay a lot of attention to extensively examine each product, as a result we not only test it on our own, but we also match our results with experiences of other members from the B2B community.
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