What is better CloudAgent or LiveOps? Purchasing the suitable Customer Support Software product is as straightforward as comparing the solid and low characteristics and terms offered by CloudAgent and LiveOps. Here it's also possible to match their general scores: 7.2 for CloudAgent vs. 7.1 for LiveOps. Or you can verify their general user satisfaction rating, 100% for CloudAgent vs. 99% for LiveOps.
We suggest that you spend some time to analyze their specific functions and determine which one is the better option for your company. Likewise, keep in mind to consider your company’s or industry’s unique case, for example, a multilingual solution for a global team or a mobile version to help you work on the go.
People who are pressed for time or want a Customer Support Software suggestion from our experts might want to examine these top choices for the current year: Freshdesk Omni, Zendesk, Freshdesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Almost as important as useful features and client support responsiveness are pricing packages given by CloudAgent and LiveOps. Although pricing should not be the sole aspect it’s definitely an important thing to consider. You should expect a flexible pricing plan that can be matched with your team size and easily scaled up if your business develops. Be sure that you don’t opt for plans that include additional features that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can frequently count on special pricing. You should also give a chance to a free trial or demo of each software to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and offers a reliable overview of what it’s like to work with CloudAgent and LiveOps.
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