What is better CloudAgent or LiveOps? Selecting the right Customer Support Software for your business is complicated with too much features, options, and offers to choose from. On the other hand, relying on our review directory will help you to streamline the necessary steps by reading all main solutions in one location.
For example, you can contrast CloudAgent and LiveOps for their functions and overall scores, namely, 7.2 and 7.1, respectively. Furthermore, you can see which software has better general user satisfaction rating: 100% (CloudAgent) and 99% (LiveOps) to determine which solution is the better choice for your business. Don’t simply buy the service with the most attractive price, but the solution that gives the most cost-effective value.
We realize that not all businesses have enough time to examine a large number of various products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Almost as essential as functionalities and user support responsiveness are pricing options made available by CloudAgent and LiveOps. While price should not be the sole aspect it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be matched with your business size and effortlessly scaled up every time your business develops. Make sure you don’t select plans that include additional functionalities that you won’t find useful and always make an effort to contact with the vendor directly as big companies can often count on special pricing. You should also give a chance to a free trial or demo of every service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to invest any money and provides you with a reliable overview of what it’s like to work with CloudAgent and LiveOps.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
