What is better Chatra.io or ScreenConnect? When scouting for the appropriate Customer Support Software for your enterprise our recommendation is that you evaluate the functions, prices, as well as other essential details regarding the product and vendor. Here, you can check the parallels and disparities between Chatra.io (overall score at 8.5 and user satisfaction at 100%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You can also look at their specific modules, like functions, plans, costs, conditions, etc. What is more, read the terms carefully for information on hidden costs, like, setup cost, separate support plan, upgrade fees, cloud storage fees, and more.
In case you you would like to quickly decide on the optimal Customer Support Software according to our review team we recommend you check out the following products: Freshdesk Omni, Freshdesk, Zendesk.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having second thoughts about which service will be best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular a given app is and how large is its online presence. For example, in case of Facebook Chatra.io has 36 likes on their official profile while ScreenConnect profile is liked by 24487 people.
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