What is better Chatra.io or ScreenConnect? There are many Customer Support Software products available for businesses these days. The ideal way to find out which service fits your needs best is to evaluate them side by side. For example, here you can compare Chatra.io and ScreenConnect for their overall score (8.5 vs. 9.0, respectively) or their user satisfaction rating (100% vs. 96%, respectively).
Additionally, you can examine their capabilities and pricing stipulations and other useful data below. When matching products make sure to check their corresponding capabilities and mark their distinctive elements to obtain a clearer picture of both deals. What is more keep in mind to check secondary factors such as security, backup, ease-of-use, and customer support.
In case you you would like to quickly decide on the optimal Customer Support Software according to our review team we recommend you check out the following products: Freshdesk, Zendesk, Freshdesk Omni.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Chatra.io and ScreenConnect were reviewed by a group of independent B2B experts who prepared a full examination of all core aspects of each product. Their ultimate score was prepared by means of unique SmartScore algorithm that provides a separate partial score to each factor including: main features, client support, mobile device support, security, client satisfaction and market presence. We are aware that useful features are not the only aspect essential to a company so we make an effort to pay attention to all aspects of a solution before calculating its final rating.
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