What is better Chatra.io or Vivantio? Specific firms want different types of Customer Support Software. To understand well which one meets your requirements, think of assessing various options feature by feature an taking into consideration their terms and pricing. Likewise, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: Chatra.io (8.5) vs. Vivantio (8.4) for all round quality and usefulness; Chatra.io (100%) vs. Vivantio (93%) for user satisfaction rating. Analyze their strong and low points and decide which software is a more sensible choice for your company. An effective, simple tip is to note down the advantages and disadvantages of both services next to each other and see which solution is better.
We know that not all businesses have enough time to scrutinize a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as important as useful features and client support quality are pricing packages given by Chatra.io and Vivantio. Although pricing should not be a deciding element it’s definitely a significant thing to think about. You should look for a flexible pricing package that can be matched with your team size and effortlessly scaled up if your team develops. Be sure that you don’t opt for pricing plans that include complex functionalities that you won’t find a use for and always try to contact with the vendor directly as big companies can frequently benefit from more affordable prices. You should also try out a free trial or demo of every software to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to pay any money and provides you with a practical overview of what it’s like to work with Chatra.io and Vivantio.
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