What is better Cayzu or ScreenConnect? Comparing products for the top Customer Support Software doesn't have to be tough. On our review platform, we enable you to match Cayzu and ScreenConnect and right away analyze their varying features. We allow you to check their functions, supported devices, customer support, pricing, terms, plus more.
It's also possible to compare their overall score (8.2 for Cayzu vs. 9.0 for ScreenConnect) and overall customer satisfaction level (100% for Cayzu vs. 96% for ScreenConnect). Spend some time and review your best alternatives and determine which one is right for your company. Similarly, you have to consider the software company’s credibility; can they be relied upon and will they still be around a few years from now?
We realize that not all companies have the time to scrutinize a large number of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
Code Firefox, Hamilton Insurance, US DataVault, Corporate Backup
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools. The platform helps you track tickets and conversations, allowing you to manage support inquiries from one cloud-based portal. Automated rules and workflows also organize your support ticket queue, so you can provide faster, more efficient customer service.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please note that even though both Cayzu and ScreenConnect may have a reliable array of features each service could be aimed at a different company size. If you are analyzing various solutions you should pay attention to a company size they are aimed at. Specific functionalities could scale up efficiently for large enterprises but if you have a small or mid-sized company it’s frequently more sensible to avoid paying for advanced functionalities that you may never use.
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