What is better Bria or Salesforce Live Agent? You can use our scoring system to give you a general idea which Customer Support Software product is will work better for your business. For overall product quality, Bria received 8.5 points, while Salesforce Live Agent gained 9.1 points. At the same time, for user satisfaction, Bria scored 98%, while Salesforce Live Agent scored 92%.
Specifics of their functions, tools, supported platforms, customer service, plus more are available below to give you a more correct assessment. Keep in mind to get only the tools that you need so as not to waste resources for features that you won’t be using.
We did our best to prepare reviews of all popular VoIP Software products that you can find on the market, but among them these three deserved our special attention: 8×8 VoIP Phone Service, RingCentral, Slack.
Your company or team can purchase the VoIP softphone at a price of $49 per license/unit. Contact Bria for more product details and additional enterprise pricing information.
Bria integrates with the following business systems and applications:
Salesforce CRM
Microsoft Outlook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AVAYA, COMCAST, NOKIA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A SIP-based VoIP software solution for service providers, enterprises, businesses, and Original Equipment Manufacturers (OEM); highlighting its powerful integrations.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
It may not always be sufficient to just compare Bria and Salesforce Live Agent against each other. Although reliable tools, cost and customer comments are all crucial and should be included when making a final decision, you should also pay attention to the recognition and awards won by every software. In many cases a less known product may turn out to be an excellent choice that was distinguished with industry awards such as our Great User Experience Award which reveals that in spite of limited market popularity it’s a significant contender to the services that dominate the market.
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