What is better bpm'online service or TOPdesk? The best Help Desk Software is a product that can tackle your company’s specific requirements. It’s easy to identify which alternative works really with your business if you compare a wider range of products before you decide which one is the best.
For example, bpm'online service and TOPdesk are scored at 8.6 and 8.5, respectively, for total quality and performance. Likewise, bpm'online service and TOPdesk have a user satisfaction rating of 100% and 96%, respectively, which suggests the general feedback they get from customers. Even better, talk to a regular client of the software and ask for their opinion regarding the solution in question.
People who don't have much time or could use a Service Desk Software recommendation from our team might want to examine these top choices for the current year: LiveAgent, Freshservice, Zendesk.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
In case you are still having doubts about which product will be best in your case it may be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular a given solution is and how extensive is its online presence. For instance bpm'online service Twitter account has currently 2847 followers. At the same time TOPdesk Twitter is followed by 1888 people.
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