Compare bpm'online service vs. Hiver

You can use our scoring system to provide you with a general idea which Help Desk Software product is more suitable for your business. For overall product quality, bpm'online service received 8.6 points, while Hiver gained 8.5 points. Meanwhile, for user satisfaction, bpm'online service scored 100%, while Hiver scored 100%. Specifics of their functions, tools, supported platforms, customer support, and more are available below to give you a more versatile review. Don’t forget to purchase only the features that you need so you don’t waste resources for features which are redundant. We are aware that not all people have enough time to try out a wide range of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the Service Desk Software category are: Samanage, Freshservice, SysAid.
Software

bpm'online service

VS

Hiver

VS

bpm'online service screenshot Hiver screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

$35

$14

Pricing Model

Pricing Model

Monthly payment Free | Monthly payment | Annual Subscription | Quote-based
Full Review

Full Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Hiver is an amazingly simple way to way to share useful emails and attachments, assign tasks, and track status on Support and Sales queries.
Easy Links
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Hiver integrates with the following business systems and applications:

  • Zapier
  • Salesforce
  • Slack
Popular Clients

Popular Clients

L'Oreal, Schneider, Heinz Litmus, OOKLA, Pinterest, Change.org
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
Hiver
Stanford Financial Square
2600 El Camino Real, Suite 403
Palo Alto, CA 94306
USA
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Customer Support

Customer Support

Phone Live Support
Training
Phone
Training
Languages

Languages

English English
Pricing Plans

Pricing Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Hiver offers three SMB and enterprise pricing plans for users to choose from.  Give the details a look, and select the best plan for your business.

Free

  • Up to 3 users
  • 10 conversations/day limit
  • Basic Email Productivity and Collaboration

Plus – $14/user/month (annual billing) or $18/month (monthly billing)

  • 3 Shared Mailboxes, Shared Gmail Labels
  • Email Tools, Collision Detection
  • Reporting, Zapier, Slack, and Salesforce Integrations
  • Automation

Enterprise – $22/user/month (annual billing) or $27/month (monthly billing)

  • Everything in Plus
  • 15 Shared Mailboxes
  • Priority Support
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Contact Email

Contact Email

info@bpmonline.com support@hiverhq.com
Phone Number

Phone Number

+1-617-765-7997 +1-650-215-6906
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Hiver FEATURES

  • Collaborative inbox for teams
  • Shared Mailboxes
  • Saas helpdesk software
  • Email Delegation for Gmail
  • Share Emails in Gmail
  • Shared Gmail Labels
  • Email notes for Gmail
  • Email reminders and snooze
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Hiver pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which product will perform best for your business it might be a sensible idea to check out each service’s social metrics. These metrics are usually an indicator of how popular each solution is and how large is its online presence. For instance bpm'online service Twitter profile has currently 2847 followers. At the same time Hiver Twitter is followed by 4564 users.