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Compare bpm'online service vs. Hiver

Buying the perfect Help Desk Software for your firm is key to growing your company’s productivity. In our platform, it is simple to compare various solutions to see which one is the ideal software for your requirements. Here you can match bpm'online service vs. Hiver and examine their overall scores (8.6 vs. 8.5, respectively) and user satisfaction rating (100% vs. 100%, respectively). You can also look at the details of prices, conditions, plans, features, tools, and more, and determine which software offers more benefits for your business. In general, select the software which helps you to change the features and price terms to complement your company growth or lack of it. Our team put a lot of effort to review all popular Service Desk Software solutions available out there, but among them these three deserved our special attention: Zendesk, Freshservice, LiveAgent.
Software

bpm'online service

VS

Hiver

VS

bpm'online service screenshot Hiver screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Pricing

Pricing

$35

$14

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription | Quote-based
Full Review

Full Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Hiver is an amazingly simple way to way to share useful emails and attachments, assign tasks, and track status on Support and Sales queries.
Quick Links
Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Hiver FEATURES

  • Collaborative inbox for teams
  • Shared Mailboxes
  • Saas helpdesk software
  • Email Delegation for Gmail
  • Share Emails in Gmail
  • Shared Gmail Labels
  • Email notes for Gmail
  • Email reminders and snooze
Cost Details

Cost Details

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Hiver offers a 14-day free trial and three SMB and enterprise pricing  plans. A 15% can be saved on yearly billing.  Give the details a look, and select the best plan for your business.

 

Plus Plan – $14/user/mo (yearly) or $18/user/mo (monthly)

  • 2 Shared Mailboxes
  • 100 Shared Labels
  • Shared Drafts
  • Email Templates
  • Collision Detection

Premium Plan – $22/user/mo (yearly) or $27/user/mo (monthly)

Everything in Plus Plan, and

  • 10 Shared Mailboxes
  • 250 Shared Labels
  • Email Permalinks
  • Automations
  • Analytics

Enterprise Plan – $34/user/mo (yearly) or $40/user/mo (monthly)

  • Everything in Premium Plan, and
  • 25 Shared Mailboxes
  • 2500 Shared Labels
  • Dedicated CSM
  • Priority Support
  • Contact the vendor for a custom quote
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
Hiver
Stanford Financial Square
2600 El Camino Real, Suite 403
Palo Alto, CA 94306
USA
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about Hiver pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Hiver integrates with the following business systems and applications:

  • Zapier
  • Salesforce
  • Slack
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Training
Prominent Clients

Prominent Clients

L'Oreal, Schneider, Heinz Litmus, OOKLA, Pinterest, Change.org
Contact Phone

Contact Phone

+1-617-765-7997 +1-650-215-6906
Contact Email

Contact Email

info@bpmonline.com support@hiverhq.com
Languages

Languages

English English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Both bpm'online service and Hiver were reviewed by a group of reliable B2B experts who prepared a detailed analysis of all crucial aspects of every software. Their total score was prepared by means of unique SmartScore model which gives a separate partial score to each element including: main features, client support, mobile support, security, client satisfaction as well as media presence. We know useful features are not the only factor crucial to a company so we do our best to pay attention to all aspects of a solution prior to giving it a final rating.