What is better Hiver or ScreenConnect? Comparing products to get the best Collaboration Software does not always have to be complicated. On our review platform, it is possible to match Hiver and ScreenConnect and immediately see their unique elements. We allow you to examine their features, supported devices, customer support, costs, terms, and more.
It's also possible to examine their overall score (8.8 for Hiver vs. 9.0 for ScreenConnect) and overall customer satisfaction level (96% for Hiver vs. 96% for ScreenConnect). Take your time and assess your best choices and discover which one is right for your company. You should also consider the software vendor’s background; can they be relied upon and will they still be on the market a few years from now?
At the moment, the most popular services in our Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on just a wide range of functionalities and flexible pricing from a well-known Collaboration Software. Almost as crucial as key features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about Hiver or ScreenConnect, or you struggle with some problems, or maybe you’ll need to request a specific change or functionality useful to your company you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can benefit from personal training or at least a knowledge base you can use.
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