What is better BlackBeltHelp AI or ScreenConnect? If you’re experiencing a hard time picking the right Help Desk Software product for your needs, try to compare the available software and determine which one offers more benefits. In particular, here you can review BlackBeltHelp AI (overall score: 8.0; user rating: N/A%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
You can even see which one provides more functions that you need or which has more flexible pricing plans for your current situation. Having a clear table to compare their features will significantly improve the possibility of obtaining the appropriate product for your company. Take a closer look at other areas of the software like ease-of-use, flexibility, scalability, and pricing options.
We realize that not all companies have enough time to try out dozens of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Contact BlackBeltHelp for enterprise pricing information and other product details on BlackBeltHelp Artifical Intelligence. You can also submit a request for a demo to see if the software is a perfect fit for your business.
BlackBeltHelp Artificial Intelligence integrates with the following business systems and applications:
Salesforce
inContact
Twilio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Collin College, University of South Dakota, Colorado Community College System
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A help desk support solution that caters to higher education institutions, designed to automate more than 50% of IT Help Desk Support processes, streamlining the delivery of support and services to students, faculty, and staff.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you choose a service that you believe will work best for your business you shouldn’t only pay attention to what professionals have to say about it. In many cases individual experience with the solution may be different, depending on your own preferences and needs. That’s why in our reviews we also provide our User Satisfaction Rating for each service to give you a reliable overview of how actual users of BlackBeltHelp AI and ScreenConnect rate their experience with the software. Our system is built around detailed analysis of product appearances on other websites, social media as well as blogs, so you will obtain a complete and reliable landscape of what other people think about each software. In this example BlackBeltHelp AI got a total satisfaction rating at N/A% while for ScreenConnect 96% of users express they had an enjoyable experience with it.
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