What is better Birdeye or Serena Service Manager? If you want an efficient Customer Support Software product for your business you have to take time to evaluate various solutions. It doesn’t have to be tricky, and can be as quick as matching their functionalities in a table like the one below. You will also get a good idea how each product works. For instance, on this page you can check Birdeye’s overall score of 9.0 and compare it against Serena Service Manager’s score of 7.0; or Birdeye’s user satisfaction level at 97% versus Serena Service Manager’s 93% satisfaction score.
The comparison will allow you to find out the pros and cons of each service, and decide which one suits you requirements better. On top of the rich features, the solution that’s simple to grasp and use is always the better choice.
Right now, the top solutions in our Reputation Management Software category are: Yotpo, Hootsuite, Qualtrics CX.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
In the event you are still having second thoughts about which product will perform best for your company it may be a sound idea to investigate each service’s social metrics. Such metrics are quite often a way to see how popular each app is and how big is its online presence. For instance Birdeye Twitter account has currently 4029 followers. At the same time Serena Service Manager Twitter is followed by 1663 people.
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