What is better Banckle Live Chat or ScreenConnect? We are here to streamline the process of reviewing Customer Support Software products for you. In particular, on this page you can verify the overall performance of Banckle Live Chat (6.5) and compare it with the overall performance of ScreenConnect (9.0). You may also match their overall user satisfaction rating: Banckle Live Chat (94%) vs. ScreenConnect (96%).
What’s more, research their functions thoroughly to determine which product can better deal with your company’s needs. Generally, any business app should allow you to immediately check the big picture, all the while giving you easy access to the details.
We are aware that not all people have enough time to scrutinize dozens of different solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
Live customer support using mobile iPhone, iPad and Android apps
Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
No limitation of using the web interface all the time
Visitor monitoring and tracking
Real-time Visitor Monitoring
Better monitoring of website traffic sources
Easy access of visitors’ demographical information
Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.
For a 2-year term, you get 30% off the regular price:
Startup ($49/month): 60 Conversations
Startup Plus ($69/month): 100 Conversations
Business ($139/month): 210 Conversations
Small Enterprise ($349/month): 550 Conversations
Enterprise ($699/month): 1200 Conversations
Enterprise Plus ($11049/month): 2000 Conversations
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having doubts about which software will be best in your case it might be a good idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular each service is and how big is its online presence.For instance, if you look at Banckle Live Chat LinkedIn account you’ll learn that they are followed by 0 people. In case of ScreenConnect the volume of followers on their LinkedIn page is 16403.
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