What is better Banckle Live Chat or ScreenConnect? To successfully acquire the most helpful and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here you can match Banckle Live Chat’s overall score of 6.5 against ScreenConnect’s score of 9.0. You can even compare their general user satisfaction: Banckle Live Chat (94%) vs. ScreenConnect (96%).
What’s more, you can assess their good and bad points feature by feature, including their terms and conditions and pricing. By comparing products you are more likely to choose the best software for your requirements. It’s clear you must understand your unique needs to realize which software meets those needs.
If you need to quickly locate the top Customer Support Software according to our review team we advise you try out one of these services: Freshdesk Omni, Zendesk, Freshdesk.
Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
Live customer support using mobile iPhone, iPad and Android apps
Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
No limitation of using the web interface all the time
Visitor monitoring and tracking
Real-time Visitor Monitoring
Better monitoring of website traffic sources
Easy access of visitors’ demographical information
Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.
For a 2-year term, you get 30% off the regular price:
Startup ($49/month): 60 Conversations
Startup Plus ($69/month): 100 Conversations
Business ($139/month): 210 Conversations
Small Enterprise ($349/month): 550 Conversations
Enterprise ($699/month): 1200 Conversations
Enterprise Plus ($11049/month): 2000 Conversations
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be perfect enough to cater to all the requirements of a specific team. Though main features of Banckle Live Chat and ScreenConnect are obviously a priority you should also thoroughly analyze the integrations offered by each product. Very often your team will already be working with some other SaaS software in your company and it’s always wiser to opt for services that integrate well with one another. That way you will be able to ensure a reliable transfer of data between your teams and services, which can really reduce time wasted on migrating between one app and the next.
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