What is better Banckle Live Chat or Vivantio? Getting the right Customer Support Software product is as simple as contrasting the solid and low functionalities and terms offered by Banckle Live Chat and Vivantio. Here it's also possible to match their general scores: 6.5 for Banckle Live Chat vs. 8.4 for Vivantio. Or you can look at their general user satisfaction rating, 94% for Banckle Live Chat vs. 93% for Vivantio.
We suggest that you spend some time to examine their specific functions and decide which one is the better option for your business. What’s more keep in mind to consider your company’s or industry’s unique case, for example, a multilingual software for a global company or a mobile platform to help you work on the go.
Our experts made sure to prepare reviews of all popular Customer Support Software products offered out there, but among them these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
Live customer support using mobile iPhone, iPad and Android apps
Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
No limitation of using the web interface all the time
Visitor monitoring and tracking
Real-time Visitor Monitoring
Better monitoring of website traffic sources
Easy access of visitors’ demographical information
Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.
For a 2-year term, you get 30% off the regular price:
Startup ($49/month): 60 Conversations
Startup Plus ($69/month): 100 Conversations
Business ($139/month): 210 Conversations
Small Enterprise ($349/month): 550 Conversations
Enterprise ($699/month): 1200 Conversations
Enterprise Plus ($11049/month): 2000 Conversations
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you compare various Customer Support Software software you shouldn’t just analyze their features list and offered pricing plans. Pay attention to the fact that the product should be matching your needs and team so the more flexible their offer the better. Explore which platforms are supported by Banckle Live Chat and Vivantio and be certain you will get mobile support for whichever devices you work on in your company. You should also examine which languages and countries are supported, as this could be a deal breaker for many businesses.
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