What is better Balto or ScreenConnect? There are numerous Customer Support Software products available for businesses right now. The best way to find out which service fits your needs best is to examine them side by side. As an example, here you can assess Balto and ScreenConnect for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (93% vs. 96%, respectively).
You can even compare their individual modules and pricing conditions along with other helpful data below. When matching products make sure to examine their related features and mark their distinctive elements to obtain a clearer picture of both deals. Likewise, keep in mind to assess other issues such as security, backup, usability, and helpdesk support.
Users who don't have much time or could use a Call Center Software suggestion from our experts may want to investigate these top choices for this year: JustCall, Zendesk, Freshdesk Contact Center.
Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please note that even though both Balto and ScreenConnect may provide a reliable set of features each software might be aimed at a different business size. If you are studying different apps you may want to give some attention to a business size they are aimed at. Some features may scale up with no problem for huge enterprises but if you have a small or mid-sized business it’s frequently better to refrain paying for advanced functionalities that you might never use.
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