What is better Balto or Zendesk? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, Balto earned 8.0 points, while Zendesk earned 9.7 points. Meanwhile, for user satisfaction, Balto scored 93%, while Zendesk scored 98%.
Information regarding their unique elements, tools, supported platforms, customer service, etc. are available below to give you a more precise comparison. Remember to get only the tools your business requires so as not to waste cash for features that you won’t be using.
We are aware that not all companies have the time to examine dozens of different products, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
If you research different Customer Support Software products you shouldn’t just look at their list of features and available pricing plans. Pay attention to the fact that the solution must be adjusted to your needs and company so the more flexible their offer the better. Find our which platforms are supported by Balto and Zendesk and ensure you will get mobile support for whichever devices you work on in your company. You should also examine which languages and countries are supported, because this might be a critical factor for many companies.
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