What is better AzureDesk or ScreenConnect? Getting the most appropriate Customer Support Software for your business is complicated with too much features, options, and terms to check. On the other hand, depending on our website will help you to streamline the selection process by showing all main software in a single place.
For instance, you can contrast AzureDesk and ScreenConnect for their features and overall scores, in this case, 8.0 and 9.0, respectively. Likewise, you can compare which software has better general user satisfaction rating: 100% (AzureDesk) and 96% (ScreenConnect) to learn which software is the better choice for your company. Don’t simply buy the solution with the cheapest price, but the service that has the best value for your money.
We know that not all businesses have the time to test dozens of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
AzureDesk offers seamless integrations with third-party systems such as:
JIRA
Slack
Smooch.io
Zendesk
Asana
Olark
Freshbooks
Chargedesk
Chatlio
Developer API is also available to connect this system to a variety of applications and business systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service and deliver positive customer experience. This help desk platform automatically converts emails into tickets. It also has collaboration tools that allow agents to solve tickets together in a timely manner.
Company Email
support@azuredesk.co
Contact No.
Company's Address
3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you compare various Customer Support Software services you shouldn’t simply look at their list of features and provided pricing packages. Pay attention to the fact that the app should be meeting your work processes and business so the more flexible their offer the better. Explore which OSes are supported by AzureDesk and ScreenConnect and be certain you will get mobile support for whatever devices you work on in your company. You should also find out which languages and geographies are supported, because this may be a deal breaker for many businesses.
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