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Compare AzureDesk vs Pipeliner

What is better AzureDesk or Pipeliner? Finding the suitable CRM Software product is as easy as evaluating the good and low features and terms offered by AzureDesk and Pipeliner. Here it's also possible to match their total scores: 8.0 for AzureDesk vs. 9.0 for Pipeliner. Or you can verify their general user satisfaction rating, 100% for AzureDesk vs. 93% for Pipeliner.

We suggest that you spend some time to examine their differences and figure out which one is the better choice for your company. Moreover. don’t forget to factor in your company’s or industry’s unique case, such as, a multilingual app for a global staff or a mobile platform to help you work on the go.

Our team put a lot of effort to prepare reviews of all popular Help Desk Software services offered out there, but among them these three caught our special attention: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

Pricing Info

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

AzureDesk offers seamless integrations with third-party systems such as:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.

Company Email

support@azuredesk.co

Contact No.

Company's Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Pipeline Management
  • Sales Opportunity Management
  • Sales Lead Management
  • Business Intelligence Dashboards
  • Sales Forecasting & Reporting
  • Relationship Mapping
  • Account and Contact Management
  • Team Cloud Collaboration
  • Sync Capabilities

Pricing Info

Personal Plans

Personal Package – Free

Basic sales management and tracking for a single user

  • 1 User
  • 500 MB Storage
  • Account Management
  • Appointment Management
  • Contact Management
  • Lead Management
  • Limited Accounts, Contacts, Leads, Opportunities—250 per each record
  • Limited Tasks, Appointments—500 for all records
  • Navigator
  • Opportunity Management
  • Pipeline Management
  • Task Management

Personal Plus Package – $8/user/month (billed annually)

All the functionality of Personal Package with added flexibility and space for a single user

  • 1 User
  • 2 GB Storage

All Personal Package features, plus:

  • Calling Integration with Mobile
  • Mobile Apps (iOS and Android)
  • Unlimited Accounts, Contacts, Leads, Opportunities
  • Unlimited Tasks, Appointment

Business Plans

Starter Plan – $25/user/month (billed annually)

Basic sales management, tracking, and collaboration

  • Unlimited Users
  • 2 GB Storage
  • Account Management
  • API Access 20K Actions/Month
  • Appointment Management
  • Calling Integration with Mobile
  • Contact Management
  • Google Integration
  • Lead Management
  • Maps Geolocation
  • MS Office Add-in
  • Online Chat Support 16×5
  • Opportunity Management
  • Pipeline Management
  • Standard Reports
  • Task Management

Business Plan – $55/user/month (billed annually)

Full CRM functionality, advanced reporting, customization, and unique productivity features

  • Unlimited Users
  • 5 GB Storage

All Starter Plan features, plus:

  • Activity Hit-Rate Reports
  • Activity One-to-Many
  • Archive Management
  • API Access 50K Actions/Month
  • Appointment Planner
  • BI Dashboards
  • Bulk Edits
  • Document Management
  • Forecast Reports
  • Merged Accounts & Contacts
  • Multiple Accounts
  • MS SharePoint Integration
  • Navigator
  • Notes Management
  • Recurring Tasks
  • Sales Performance Insights
  • Task Boards Management
  • Visual Buying Center
  • Visual Org Chart

Enterprise Plan – Contact the vendor for pricing

Full CRM functionality with advanced customization, integrations, and services

  • Unlimited Users
  • 200 GB Storage

All Business Plan features, plus:

  • API Access 150K Actions/Month
  • Assigned Account Manager
  • Auto Profiling
  • Beta: Access
  • Back-up (script executed on demand)
  • Online Chat Support 18/5 With Guaranteed Response Time
  • Product Feedback
  • Pipeliner Quarterly review
  • Sandbox Environment (extra)
  • Training

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MTN Business, Tiger, ManpowerGroup

Integrations

With Pipeliner CRM, you can utilize many different apps from your daily work. To make that work simpler and easier, Pipeliner integrates with more than 50 popular applications. These include apps for office productivity, support, customer service, contact management, marketing automation, social media, document management, accounting, data migration, and more. Here is the complete list of available integrations:

  • MS Office suite
  • Google products
  • Zapier
  • Piesync
  • RightOn Interactive
  • Desk
  • WebMerge
  • Magento
  • DBX
  • Capture
  • Collabspot
  • Improt2
  • ActiveCampaign
  • JotForm
  • Wufoo
  • Mad Mimi
  • Hubspot
  • Marketo
  • Infusionsoft
  • QuickBooks
  • Act-on
  • Constant Contact
  • Vertical Response
  • ExactTarget
  • FreshBooks
  • Shopify
  • Chargify
  • MailChimp
  • Intercom
  • Olark
  • Yesware
  • Xero
  • Uservoice
  • Quoteroller
  • Full Contact
  • Help Scott
  • Eventbrite
  • GoToWebinar
  • Zendesk
  • Freshdesk
  • SharePoint
  • One Drive
  • Illumineto
  • Box
  • Dropbox
  • Docusign
  • Kloudless
  • Twitter
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pipeliner is a CRM tool that ensures your sales process can run on autopilot by organizing sales data to qualify leads and using interactive sales reporting tools.

Company Email

info@pipelinersales.com

Contact No.

Company's Address

15209 W. Sunset Blvd
Suite 492
Pacific Palisades, CA 90272
United States

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You shouldn’t count on exclusively a broad set of features and flexible pricing from a well-known CRM Software. Almost as important as main features is a quality customer support. You want to ensure that when you have any questions about AzureDesk or Pipeliner, or you struggle with some problems, or perhaps you’ll want to request a specific update or functionality beneficial to your team you can trust in a responsive and helpful customer support. See if options such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can profit from personal training or at least an FAQ you can use.

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