What is better AnswerDash or ManageEngine ServiceDesk Plus? Getting the best Customer Support Software for your company is not that easy with so many functions, options, and terms to choose from. On the other hand, relying on our review platform will make it possible for you to streamline the necessary steps by showing all main products in a single place.
As an illustration, you can match AnswerDash and ManageEngine ServiceDesk Plus for their functions and overall scores, in this case, 8.0 and 8.7, respectively. Furthermore, you can see which one has superior general user satisfaction rating: N/A% (AnswerDash) and 100% (ManageEngine ServiceDesk Plus) to find out which solution is the better choice for your organization. Don’t just pick the software with the most attractive price, but the one that gives the best value.
If you would like to quickly locate the top Customer Support Software according to our experts we advise you take a look at the following solutions: Zendesk, Freshdesk, Freshdesk Omni.
Contact AnswerDash for pricing information and other product details. You can also submit a request for a free demo to see if the software is a good fit for your business.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Both AnswerDash and ManageEngine ServiceDesk Plus were tested by a panel of reliable SaaS experts who carried out a detailed analysis of all important aspects of every service. Their final rating was calculated by means of unique SmartScore algorithm which calculates a separate partial score to each element including: main features, customer support, mobile device support, security, customer satisfaction as well as market presence. Here at FinancesOnline we are aware that useful features are not the only factor essential to a company so we do our best to pay attention to all facets of a app before calculating its final rating.
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