What is better AJ Help Desk or ScreenConnect? When you compare AJ Help Desk and ScreenConnect, it is simple to see which Help Desk Software product is the better alternative. This means that your business can get the most productive and useful application. You can check the details, such as available tools, pricing, plans offered by each vendor, offer terms, and more
We also let you evaluate their all round scores to know which one looks to be more beneficial for your firm. AJ Help Desk has 7.2 points for overall quality and 97% rating for user satisfaction; while ScreenConnect has 9.0 points for overall quality and 96% for user satisfaction. Likewise, you can also find out which software business is more credible by sending an email request to both vendors and see which vendor replies sooner.
At the moment, the best solutions in our category are: .
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, information and statistics that we presented in this comparison were gathered from official vendor sites, marketing materials available online, actual experience from real customers as well as our own hands-on use of every product by a professional reviewer. We pay a lot of attention to comprehensively analyze each software, therefore we not only study it internally, but we also compare our findings with experiences of other people from the B2B community.
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