What is better AJ Help Desk or ScreenConnect? Selecting the most appropriate Help Desk Software for your company is complicated with too much functions, options, and terms to choose from. On the other hand, relying on our review platform will allow you to simplify the selection steps by reading all major software in one location.
For example, you can contrast AJ Help Desk and ScreenConnect for their features and overall scores, in this case, 7.2 and 9.0, respectively. Likewise, you can compare which one has superior general user satisfaction rating: 97% (AJ Help Desk) and 96% (ScreenConnect) to find out which one is the better choice for your company. Don’t just buy the software with the cheapest price, but the solution that has the most cost-effective value.
Our team put a lot of effort to prepare reviews of all popular products available out there, but among them these three caught our special attention: .
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The apps analyzed on this page are merely a small sample of our entire Help Desk Software category and you should remember that there might be more desirable services available. If you want to ensure you make the best possible choice for your team we definitely urge you to analyze more apps first. You can also consider to check out our top 10 Help Desk Software ranking to see which software are currently the best ones and dominate the market.
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