What is better 3Clogic or ScreenConnect? Finding the perfect Customer Support Software product is all about evaluating numerous solutions and identifying the top program for your specific needs. Our exclusive algorythm gives you a brief look at the general rating of 3Clogic and ScreenConnect. For all round quality and performance, 3Clogic scored 7.2, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, 3Clogic earned 80%, while ScreenConnect earned 96%.
Below you can also verify their functions, terms, plans, etc. to find out which application will be more suitable for your company. One critical aspect to check is if the application allows you to toggle on/off restrictions on various types of users to secure any sensitive company data.
We are aware that not all people have enough time to try out a large number of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want exclusively a wide set of features and adjustable pricing packages from a reliable Customer Support Software. Almost as important as core features is a trustworthy customer support. You want to make sure that when you have any questions about 3Clogic or ScreenConnect, or you face some problems, or perhaps you’ll want to request a certain change or functionality useful to your team you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are available. It’s also a significant advantage if you can enjoy personal training or at least a knowledge base you can use.
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