What is better 3Clogic or NinjaOne (Formerly NinjaRMM)? Buying the best Customer Support Software product is all about evaluating various solutions and determining the top program for your specific needs. Our unique process provides you with a quick look at the general rating of 3Clogic and NinjaOne (Formerly NinjaRMM). For all round quality and performance, 3Clogic scored 7.2, while NinjaOne (Formerly NinjaRMM) scored 8.6. On the other hand, for user satisfaction, 3Clogic earned 80%, while NinjaOne (Formerly NinjaRMM) earned 93%.
Below it's also possible to check their characteristics, terms, plans, etc. to see which program will be more appropriate for your company. One critical aspect to check is if the application lets you to enable and disable permissions on various types of users to secure any confidential corporate data.
As of now, the most popular services in our Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
If you test various Customer Support Software apps you shouldn’t just explore their features list and provided pricing packages. Pay attention to the fact that the app should be adjusted to your requirements and business so the more flexible their offer the better. Check what systems are supported by 3Clogic and NinjaOne (Formerly NinjaRMM) and ensure you will get mobile support for whatever devices you use in your company. You should also find out which languages and countries are supported, because this could be a deal breaker for many companies.
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