Compare 3Clogic vs. Zendesk

We are here to improve the cumbersome process of comparing Customer Support Software products for you. For instance, on this page you can verify the overall performance of 3Clogic (7.2) and compare it with the overall performance of Zendesk (9.7). You may also match their overall user satisfaction rating: 3Clogic (80%) vs. Zendesk (94%). Similarly, lexamine their features carefully to determine which product can better address your company’s needs. Generally, any business app has to let you to quickly check the big picture, at the same time allowing you easy access to the details. People who want to save some time or would like to get a Communications Software advice from our experts may want to investigate these top choices for this year: RingCentral, 8×8 VoIP Phone Service, Slack.
Comparison

3Clogic

VS

Zendesk

VS

3Clogic screenshot Zendesk screenshot
Pricing Details

Score

Our Score

7.2 ?

Our Score

9.7 ?

Client Experience

Client Experience

Client Experience

80% ?

Client Experience

98% ?

Pricing

Pricing

by quote

$5

Pricing Model

Pricing Model

Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

A variety of call center solutions to businesses that are in need of an effective and reliable contact hub or call center.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
Easy Links
Supported Integrations

Supported Integrations

3CLogic supports integrations with the following business systems and applications:

  • Salesforce
  • Infusionsoft
  • Microsoft Dynamics
  • Zoho
  • SugarCRM
  • LimeLight CRM
  • LeadMaster
  • ServiceNow
  • Zendesk
  • FuseDesk
  • Verint
  • Monet Software
  • Intela Cloud

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about 3Clogic pricing Learn more about Zendesk pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

3Clogic FEATURES

  • Interactive Voice Response (IVR) Menu
  • Dynamic Screen Pop
  • Whisper and Barge-In
  • Automatic Call Distribution (ACD)
  • Reporting
  • Skills-Based Routing (SBR)
  • Call Recording and Playback
  • PBX Configuration
  • Real-Time Dashboard
  • Click-to-Call
  • DNC Compliance Screening
  • Predictive Dialer
  • Lead Preview Pop
  • Scripting
  • Call Recordings and Playback

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Languages Supported

Languages Supported

USA, Canada, Japan USA, UK, Canada, International, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish
Phone No.

Phone No.

800 350 8656 +1-888-670-4887
Pricing Info

Pricing Info

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

Zendesk is a cloud hosted help desk solution available in five SMB and enterprise subscription plans. Give the details a look, and select the best plan for your company:

Essential – $5/agent/month

  • Email & social channels
  • Basic knowledge base
  • Web Widget & Mobile SDK

Team – $19/agent/month

  • All features from the Essential plan
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $49/agent/month

  • All features from the Team plan
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise – $99/agent/month

  • All features from the Professional plan
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent/month

  • All features from the Enterprise plan
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Email Address

Email Address

info@3CLogic.com support@zendesk.com
Contact Address

Contact Address

9201 Corporate Blvd, Suite 470
Rockville, MD 20850
989 Market Street Suite 300
San Francisco, CA 94103
USA
Prominent Customers

Prominent Customers

Allied Financial, Cardinal Advisors, Intellework, Quez Media Marketing Vodafone, GILT, Shopify, Groupon, Gov. UK
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please keep in mind that while both 3Clogic and Zendesk may have an excellent range of features every product might be designed for a different business size. If you are analyzing various solutions you should pay attention to a business size they are meant for. Specific elements may scale up efficiently for large enterprises but if you run a small or mid-sized business it’s frequently better to avoid paying for customized functionalities that you might never actually use.