Compare Samanage vs. 3Clogic

A sensible way to find the correct Customer Support Software product for your business is to compare the solutions against each other. Here you can compare 3Clogic and Samanage and see their functions compared thoroughly to help you decide on which one is the more effective product. Also, you can compare their overall ratings, including: overall score (3Clogic: 7.2 vs. Samanage: 9.6) and user satisfaction (3Clogic: 80% vs. Samanage: 100%). Analyze their distinctive features and similarities and see which one outperforms the other. Likewise, think about your company tomorrow; will your business outgrow the app in the next couple of years? We know that not all businesses have the time to try out a wide range of different services, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Samanage, LiveAgent.
Software

Samanage

VS

3Clogic

VS

Samanage screenshot 3Clogic screenshot

Total Score

Our Score

9.6 ?

Our Score

7.2 ?

Customer Experience

Customer Experience

98% ?

Customer Experience

80% ?

Price

by quote

by quote

Price Scheme

Monthly payment | Quote-based Quote-based
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Full Review

Product Info

Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
A variety of call center solutions to businesses that are in need of an effective and reliable contact hub or call center.

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket Training

Phone No.

1.888.250.8971 800 350 8656

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based

Popular Clients

Allied Financial, Cardinal Advisors, Intellework, Quez Media Marketing

Pricing Page

Learn more about Samanage pricing Learn more about 3Clogic pricing
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Company's Address

117 Edinburgh South
Suite 100, Cary NC 27511
9201 Corporate Blvd, Suite 470
Rockville, MD 20850

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers

Supported Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox

3CLogic supports integrations with the following business systems and applications:

  • Salesforce
  • Infusionsoft
  • Microsoft Dynamics
  • Zoho
  • SugarCRM
  • LimeLight CRM
  • LeadMaster
  • ServiceNow
  • Zendesk
  • FuseDesk
  • Verint
  • Monet Software
  • Intela Cloud

Pricing Info

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

Languages

USA, UK, Canada, Germany, Japan USA, Canada, Japan

Email Address

support@samanage.com info@3CLogic.com

List of Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

3Clogic FEATURES

  • Interactive Voice Response (IVR) Menu
  • Dynamic Screen Pop
  • Whisper and Barge-In
  • Automatic Call Distribution (ACD)
  • Reporting
  • Skills-Based Routing (SBR)
  • Call Recording and Playback
  • PBX Configuration
  • Real-Time Dashboard
  • Click-to-Call
  • DNC Compliance Screening
  • Predictive Dialer
  • Lead Preview Pop
  • Scripting
  • Call Recordings and Playback
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Popular Alternatives

QUICK LINKS

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If you are still having doubts about which product will work best for your business it might be a sound idea to check out each service’s social metrics. Such metrics are usually a way to see how popular every service is and how large is its online presence. For example, in case of Facebook 3Clogic has 313 likes on their official profile while Samanage profile is liked by 2052 people.