Compare 3Clogic vs. Samanage

There is a wide range of Customer Support Software products in the market these days. The best way to find out which one fits your needs best is to check them side by side. For example, here you can assess 3Clogic and Samanage for their overall score (7.2 vs. 9.6, respectively) or their user satisfaction rating (80% vs. 98%, respectively). You can even examine their functions and pricing terms along with other helpful facts below. When matching products make sure to examine their similar capabilities and mark their differences to get a clearer picture of both deals. What is more keep in mind to check non-core issues including security, backup, ease-of-use, and helpdesk support. At this time, the leading products in our Communications Software category are: Slack, RingCentral, 8×8 VoIP Phone Service.
Software

3Clogic

VS

Samanage

VS

3Clogic screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

7.2 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

80% ?

Client Satisfaction

98% ?

Pricing

Pricing

by quote

by quote

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

A variety of call center solutions to businesses that are in need of an effective and reliable contact hub or call center.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Phone No.

Phone No.

800 350 8656 1.888.250.8971
Pricing Page

Pricing Page

Learn more about 3Clogic pricing Learn more about Samanage pricing
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket Training
Available Languages

Available Languages

English, Japan English
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Features

Features

3Clogic FEATURES

  • Interactive Voice Response (IVR) Menu
  • Dynamic Screen Pop
  • Whisper and Barge-In
  • Automatic Call Distribution (ACD)
  • Reporting
  • Skills-Based Routing (SBR)
  • Call Recording and Playback
  • PBX Configuration
  • Real-Time Dashboard
  • Click-to-Call
  • DNC Compliance Screening
  • Predictive Dialer
  • Lead Preview Pop
  • Scripting
  • Call Recordings and Playback

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Allied Financial, Cardinal Advisors, Intellework, Quez Media Marketing
Contact Email

Contact Email

info@3CLogic.com support@samanage.com
Pricing Plans

Pricing Plans

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Available Integrations

Available Integrations

3CLogic supports integrations with the following business systems and applications:

  • Salesforce
  • Infusionsoft
  • Microsoft Dynamics
  • Zoho
  • SugarCRM
  • LimeLight CRM
  • LeadMaster
  • ServiceNow
  • Zendesk
  • FuseDesk
  • Verint
  • Monet Software
  • Intela Cloud
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Company's Address

Company's Address

9201 Corporate Blvd, Suite 470
Rockville, MD 20850
117 Edinburgh South
Suite 100, Cary NC 27511
Software Comparison

Software Comparison

Compare with HelpOnClick
Compare with HipChat
Compare with PhoneWagon
Compare with Bomgar Remote Support
Compare with SoftTweak MBOX to PST
Compare with FLOW-e
Compare with Jabber
Compare with Shoviv GroupWise to Exchange Migration
Compare with TeamSupport
Compare with Prokuria
Compare with Soffront CRM
Compare with Zendesk Chat
Compare with Live2Support
Compare with Freshcaller
Compare with RealtyJuggler
Compare with Yonyx
Compare with Infor CRM
Compare with Pulseway
Compare with TriumphCRM
Compare with Natero
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In case you continue having second thoughts about which service will be best in your case it might be a sensible idea to analyze each service’s social metrics. These metrics are frequently a way to see how popular a given app is and how extensive is its online presence. For example, in case of Facebook 3Clogic has 313 likes on their official page while Samanage profile is liked by 2052 users.