Compare 3Clogic vs. Samanage

A sensible way to find the correct Customer Support Software product for your business is to compare the solutions against each other. Here you can compare 3Clogic and Samanage and see their functions compared thoroughly to help you decide on which one is the more effective product. Also, you can compare their overall ratings, including: overall score (3Clogic: 7.2 vs. Samanage: 9.6) and user satisfaction (3Clogic: 80% vs. Samanage: 100%). Analyze their distinctive features and similarities and see which one outperforms the other. Likewise, think about your company tomorrow; will your business outgrow the app in the next couple of years? We know that not all companies have the time to test a large number of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: LiveAgent, Freshdesk, Samanage.
Software

3Clogic

VS

Samanage

VS

3Clogic screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

7.2 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

80% ?

Customer Experience

98% ?

Price

Price

by quote

by quote

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

A variety of call center solutions to businesses that are in need of an effective and reliable contact hub or call center.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Quick Links
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Phone No.

Phone No.

800 350 8656 1.888.250.8971
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Popular Clients

Popular Clients

Allied Financial, Cardinal Advisors, Intellework, Quez Media Marketing
Pricing Page

Pricing Page

Learn more about 3Clogic pricing Learn more about Samanage pricing
Company's Address

Company's Address

9201 Corporate Blvd, Suite 470
Rockville, MD 20850
117 Edinburgh South
Suite 100, Cary NC 27511
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

3CLogic supports integrations with the following business systems and applications:

  • Salesforce
  • Infusionsoft
  • Microsoft Dynamics
  • Zoho
  • SugarCRM
  • LimeLight CRM
  • LeadMaster
  • ServiceNow
  • Zendesk
  • FuseDesk
  • Verint
  • Monet Software
  • Intela Cloud
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Pricing Info

Pricing Info

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Languages

Languages

USA, Canada, Japan USA, UK, Canada, Germany, Japan
Email Address

Email Address

info@3CLogic.com support@samanage.com
List of Features

List of Features

3Clogic FEATURES

  • Interactive Voice Response (IVR) Menu
  • Dynamic Screen Pop
  • Whisper and Barge-In
  • Automatic Call Distribution (ACD)
  • Reporting
  • Skills-Based Routing (SBR)
  • Call Recording and Playback
  • PBX Configuration
  • Real-Time Dashboard
  • Click-to-Call
  • DNC Compliance Screening
  • Predictive Dialer
  • Lead Preview Pop
  • Scripting
  • Call Recordings and Playback

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which product will work best for your business it might be a sound idea to check out each service’s social metrics. Such metrics are usually a way to see how popular every service is and how large is its online presence. For example, in case of Facebook 3Clogic has 313 likes on their official profile while Samanage profile is liked by 2052 people.