What is better Zendesk Chat or ManageEngine ServiceDesk Plus? Comparing Zendesk Chat and ManageEngine ServiceDesk Plus, it is simple to see which Customer Support Software product is the more effective choice. This ensures that your company will be able to choose most productive and useful program. You can check the details, including available tools, costs, plans offered by each vendor, offer conditions, and more
We also let you evaluate their general scores to know which one appears to be more suitable. Zendesk Chat has 8.5 points for overall quality and 100% rating for user satisfaction; while ManageEngine ServiceDesk Plus has 8.7 points for overall quality and 100% for user satisfaction. You can also check which software business is more credible by sending an an email question to both and check which company replies faster.
Users who are pressed for time or could use a Customer Support Software recommendation from our team might want to investigate these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You shouldn’t count on only a broad array of useful tools and adjustable pricing packages from a credible Customer Support Software. Almost as crucial as core features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Zendesk Chat or ManageEngine ServiceDesk Plus, or you run into a problem, or perhaps you’ll want to request a specific update or functionality useful to your business you can trust in a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you can benefit from individual training or at the very least an FAQ you can use.
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