What is better Zendesk Chat or Groove? To ensure that you purchase the most useful and productive Customer Support Software for your company, you should compare products available on the market. For instance, here you can match Zendesk Chat’s overall score of 8.5 against Groove’s score of 9.5. You can even examine their general user satisfaction: Zendesk Chat (100%) vs. Groove (91%).
What’s more, you can assess their strengths and weaknesses feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to choose the best software for your company. Of course you should know your specific needs to realize which software addresses those needs.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available on the market, but among them these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Every time you compare various Customer Support Software software you shouldn’t simply explore their list of features and available pricing plans. Consider that the product should be meeting your needs and business so the more flexible their offer the better. Check what platforms are supported by Zendesk Chat and Groove and be certain you will get mobile support for whatever devices you use in your company. You should also learn which languages and geographies are supported, as this could be a critical factor for many businesses.
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