What is better Groove or BoldDesk? If you want a reliable Help Desk Software product for your organization you have to make time to evaluate various alternatives. It doesn’t have to be complex, and can be as easy as matching their features in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can see Groove’s overall score of 9.5 and compare it against BoldDesk’s score of 8.0; or Groove’s user satisfaction level at 91% versus BoldDesk’s 96% satisfaction score.
The assessment will help you identify the strengths and weaknesses of each application, and decide which one matches your requirements better. Beyond the rich features, the application which is simple and intuitive is always the better option.
As of now, the best products in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
No Help Desk Software will be perfect enough to cater to all the requirements of a company. Even though core functionalities of Groove and BoldDesk are obviously a priority you should also carefully explore the integrations supported by a given product. Quote frequently you will already be using other types of B2B software in your company and it’s definitely more beneficial to opt for products that integrate well with one another. With that approach you will be able to guarantee an effortless transfer of data between your teams and apps, which can really reduce time devoted to migrating between one service and the other.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
