What is better Groove or Vivantio? When you compare Groove and Vivantio, you can actually see which Customer Support Software product is the more effective alternative. This ensures that your organization will be able to choose most productive and efficient software. You can study the details, like available tools, costs, plans offered by each vendor, offer conditions, and more
We also let you check their total scores to know which one appears to be better. Groove has 9.5 points for overall quality and 91% rating for user satisfaction; while Vivantio has 8.4 points for overall quality and 93% for user satisfaction. Similarly, you can also assess which vendor is more reliable by sending an email request to both vendors and see which one replies sooner.
People who don't have much time or would like to get a Customer Support Software suggestion from our team might want to investigate these top choices for the current year: Freshdesk Omni, Freshdesk, Zendesk.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
When you select a software that you believe will work best for your team you shouldn’t simply focus on what reviewers have to say about it. Very often personal experience with the product may change, depending on specific goals and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for each solution to give you an immediate impression of how actual users of Groove and Vivantio estimate their experience with the product. Our algorithm is based on complex analysis of product mentions on other websites, social networks and blogs, so you will get a full and reliable overview of what other clients think about each solution. In this example Groove has a total satisfaction rating at 91% while for Vivantio 93% of people say they had a positive experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
