What is better Groove or Zendesk Chat? When you need a reliable Customer Support Software product for your business you have to remember to evaluate various solutions. It doesn’t have to be complex, and can be as simple as matching their features in a table like the one below. You will also get a brief idea how each product operates. For example, on this page you can check Groove’s overall score of 9.5 and compare it against Zendesk Chat’s score of 8.5; or Groove’s user satisfaction level at 91% versus Zendesk Chat’s 100% satisfaction score.
The comparison will allow you to spot the pros and cons of each application, and decide which fits you requirements better. Aside from the main features, the solution that’s simple to grasp and use is always the better choice.
At this time, the top solutions in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
No Customer Support Software will manate to cater to all the needs of a specific team. While key functionalities of Groove and Zendesk Chat are obviously a priority you should also carefully analyze the integrations provided by each service. In many cases you will already be making use of other types of SaaS software in your company and it’s always more beneficial to go with solutions that integrate well with each other. That way you will be able to be certain of a reliable transfer of data between your teams and services, which can really reduce time spent on migrating between one service and the other.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
